Confidential alert line

Contact us

For more information contact:

Christine Hill
Executive Business Manager
0131 623 4319

NHSScotland National Confidential Alert Line and the Public Interest Disclosure Act: Investigating NHS staff concerns

Any NHSScotland employee can raise concerns they have about health services by calling the NHSScotland National Confidential Alert Line (NCAL) or by contacting us direct under the Public Interest Disclosure Act (PIDA).

NCAL is a confidential alert line managed by the charity Public Concern at Work (PCaW) who, in some cases, pass concerns on to other organisations including Healthcare Improvement Scotland for further investigation.

To determine what level of investigation is required, whether through NCAL or under PIDA, Healthcare Improvement Scotland considers:

  • Is there a potential risk of harm to patients?
  • Is there potential learning for the organisation involved?

Where a more detailed investigation is required, Healthcare Improvement Scotland will establish a review team made up of staff from across NHSScotland who have relevant experience and expertise. At the end of the investigation, a report will be published on our website.