NHSScotland National Confidential Alert Line and
the Public Interest Disclosure Act: Investigating NHS staff
Any NHSScotland employee can raise concerns
they have about health services by calling the NHSScotland National
Confidential Alert Line (NCAL) or by contacting us direct under the
Public Interest Disclosure Act (PIDA).
NCAL is a confidential alert line managed by
the charity Public Concern at Work (PCaW) who, in some cases, pass
concerns on to other organisations including Healthcare Improvement
Scotland for further investigation.
To determine what level of investigation is
required, whether through NCAL or under PIDA, Healthcare
Improvement Scotland considers:
- Is there a potential risk of harm to patients?
- Is there potential learning for the organisation involved?
Where a more detailed investigation is
required, Healthcare Improvement Scotland will establish a review
team made up of staff from across NHSScotland who have relevant
experience and expertise. At the end of the investigation, a report
will be published on our website.